Hospitality Host

Job Introduction

We have an exciting new opportunity to join our caring and supportive team at Coastal Lodge as a Host.

Located in Bournemouth, Coastal Lodge is a 36 bedded unit, which provides short term rehabilitation and reablement care and support on their journey back home.

As a Host, you will play an important role in supporting the nutrition, hydration and wellbeing of our residents/clients. Working closely with care staff, you will help create a positive mealtime experience by serving meals, encouraging independence and social interaction, and maintaining a clean and safe dining environment. This rewarding role requires a caring and respectful approach, good communication skills, and a commitment to promoting dignity, safeguarding and high-quality care at all times.

What you’ll be doing:

• Supporting residents and clients to enjoy a safe mealtime experience, including the reheating of frozen meals. 
• Operating catering equipment safely and in line with manufacturer guidelines.  
• Supporting visitors to access available meals, and to have the opportunity to eat with their loved ones when applicable. 
• Contributing to the safety and compliance of Tricuro services regarding catering processes.
• Ensuring compliance with catering regulations and legislation – such as HACCP and allergy awareness.
• Working within agreed principles and guidelines, with limited supervision.
• Being part of an innovative, empowering, trustworthy, welcoming and inclusive team.
• Providing dietary related support to individuals, as identified within in their support plans, risk assessments and SALT guidelines.
• Building and maintaining supportive relationships with new and existing residents/clients in order to understanding their preferences and dietary needs.

What we’re looking for:

• The ability to follow care and support plans and risk assessments.
• Good communication skills, both written and verbal.
• Ability to work unsupervised as well as part of a team.
• Food Safety Qualification – Level 2.
• Flexible approach to working hours, shift patterns and tasks.
• Understanding of the CQC Fundamental Standards and the Care Act 2014.

Day shifts – working 4 hours a day on a Wednesday and alternate weekends – 11:00 am to 3.00 pm or 10.30 am to 2.30 pm

Who we are:

We provide high quality care and support to older people; people with physical and learning disabilities; people with mental health needs; dementia; carers and clients’ families. This extends to respite care for families and carers.

We operate services across Bournemouth, Christchurch and Poole, ranging from Residential Homes, Day Services, Supported Living sites and Reablement Home Care.

What we offer:

• Competitive Hourly Rate: From £13.32 per hour with opportunities for career and pay progression.  
• Generous Holiday Allowance: 26 days not including bank holidays rising to 29 with length of service (pro rata for part-time). 
• Employee Assistance Programme:  We offer a confidential, free of charge, support network. This service offers a 24/7 helpline and vital wellbeing services to support you whilst at work.
• Occupational Sick Pay: We offer an enhanced occupational sick pay scheme from your very first day with us, ensuring you’re cared for when you need it most.
• Career Progression: We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.
• Company Contributory Pension Scheme: we contribute 3%
• Morbus Commuter Club: savings on bus travel across Bournemouth, Poole and Christchurch
• Blue Light discount eligibility (superb discounts on travel, leisure, entertainment and more)

Take the first step towards a fulfilling career with Tricuro. We can’t wait to welcome you to our team!

To apply please visit: Tricuro vacancies (current-vacancies.com)