Upton Country Park Food & Beverage Assistant

Job Introduction

A fantastic opportunity has become available for Casual Food & Beverage Assistants to support the delivery of catering services within an award-winning country park in Poole. With a passion for 5-star service and customer experience, this is a great opportunity to develop within a well-established business, working flexible hours to ensure the smooth-running of our Tea Rooms, ice cream kiosk and events.

Role Purpose

To provide a warm, friendly and efficient food and beverage service to our visitors, ensuring excellent service standards are delivered and maintained at all times in line with our customer expectations. Although this is a casual role you will be required to work regular weekends to support the busy 7 day Tea Rooms and events operation. 

Main Responsibilities

• To maintain point of sale operations, take payments, process orders and provide a welcoming customer-focused service in accordance with our visitor expectations.
• To maintain the efficient and consistent preparation, presentation and serving of high-quality food and drink in accordance with Food Safety and implementing latest Allergen standards. 
• Wash, dry and restock crockery, cutlery and other equipment as necessary to support and maintain front and back of house activities. 
• Provide efficient table service to include delivery of products and cleaning of tables in accordance with the Food Safety Standards and visitor expectations.
• Solve standard day to day problems as they arise and refer more complex queries to the Catering Supervisor in a timely manner to support a prompt effective service.
• Maintain high levels of cleanliness throughout the kitchen and service area to include catering equipment, work surfaces, floors and walls including the removal and disposal of waste in accordance to the daily cleaning schedules. 
• To provide a high quality bar service at Upton House events and weddings as necessary, including bar equipment checks and restocking, particularly throughout busier summer seasons. Full training will be given. 
• To assist with the Upton House event bookings by setting up catering requirements and supporting the Supervisors in planning ahead in accordance with the bookings calendar. 
• Maintain a high level of presentation on all products, adhering to use by dates and minimising waste by ensuring stock rotation.
• Maintain a clean environment, including the removal and disposal of waste, to ensure compliance with all Food Safety and Health & Safety regulations. 
• To work towards the Council’s and Site’s vision, objectives and values.
• To undertake such other duties as listed in the full job description attached and as may be required from time to time commensurate with the level of the post.

The Ideal Candidate

• Experience of working in a high-volume, fast paced catering environment
• Excellent customer service skills and experience of communicating with members of the public
• 3 GCSE certification qualifications or equivalent in English and Maths
• Level 2 Food Safety & Hygiene for Catering is desirable though not essential
• Confident communicator with excellent interpersonal skills and the ability to develop and sustain relationships with colleagues, visitors, and volunteers.
• Willing to problem-solve and show proactivity with a flexible ‘can do’ approach, and a readiness to work individually or in a team.
• Ability to work effectively under pressure, forward plan and prioritise tasks.
• Well organised and efficient with attention to detail.
• Available to work regular weekends and occasional evenings, including Bank Holidays, as part of a 7-day duty rota. 

For an informal discussion about this role please contact Stephanie Raybould at stephanie.raybould@bcpcouncil.gov.uk 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more Colleague benefits and support | BCP

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2025.